Case QA Review Tool

Flexible framework for configuring and scoring case quality reviews.

New / Edit QA Review

Total Raw Score: 0
Total Weighted Score: 0

QA Templates

Questions

Question Text Type Max Score Weight

People Being QA'd

    Saved Reviews

    Date Case Case Stage Person Template Weighted Score Status Requires coaching?

    Coaching Follow-Ups

    These are QA reviews that were flagged for coaching and are not yet completed.

    Queue

    Date Person Case Stage Template Weighted QA Status Coaching Status Assignee Due Reminder

    Dashboard

    Reporting

    Showing 0 reviews
    Avg Weighted
    0
    Min
    0
    Max
    0
    Open Coaching
    0
    Overdue Tasks
    0

    By Person (click to filter)

    Person # Reviews Avg Weighted Coaching

    By Template

    Template # Reviews Avg Weighted Coaching

    Question coaching (team-level)

    Shows which questions most frequently drove coaching across filtered reviews.

    Template Question # Times flagged

    Coaching Tracker

    Person Case Stage Coaching Status Assignee Due Reminder

    Detailed Results

    Columns:
    Date Case Stage Person Template Weighted Status Coaching